It’s always important that businesses treat their customers fairly and provide them with a good service. However, in order to ensure that customers are receiving the quality that they are entitled to there are a number of laws in place that businesses must abide by.
Businesses can often treat their customers unfairly in a number of ways, such as selling products with false information, selling unsafe products, selling faulty products or selling products at inflated prices.
Consumer protection laws are designed to prevent business from treating their customers unfairly. The areas covered by these laws include product labelling, the use of false information, product sales and product safety.
So let’s run through some of the most important laws you need to be aware of, and how they protect customers rights!
There are a number of consumer protection laws relating to product labelling, these include:
– Labelling of Food Regulations (1970), which state that food must contain the ingredients listed on its packaging.
– Weights and Measures Act (1986), which states that a product’s weights and measures must be stated on its packaging.
– Unfair Trading Regulations (2008), which state that it is illegal to give consumers false information on product packaging.
There also laws to on consumer protection relating to the sales of goods and services to consumers:
– Consumer Credit Act (1974), which prevents businesses from charging high interest rates on the loans consumers may use to buy expensive products like boats, as well as allowing a consumer a week to change their mind about a loan.
– Sale of Goods Act (1979), which states that products sold should be fully operational and undamaged.
There are a number of consumer protection laws relating to the misuse of consumer information, a lot of which is collected by businesses as part of the selling process:
– Computer Misuse Act (1990), which prevents people from reading computer-stored information that they have no right to read.
– Data Protection Act (1998), which controls businesses use of consumer information. This means that businesses are unable to sell or give out consumers information without permission.
Lastly, there are a number of consumer protection laws that are based around product and consumer safety:
– Food and Drugs Act (1984), which states the list of things that are, and aren’t, allowed to be put in food products.
– Consumer Protection Act (1987), which states that it is illegal for businesses to sell consumers dangerous products.
– Food Safety Act (1990), which states that it is illegal for businesses to sell consumers unsafe or contaminated food.